TACTICAL COMMUNICATION & CRISIS INTERVENTION
Communication Skills for Challenging Interactions
Develop practical communication strategies for challenging interactions, crisis situations and conflict resolution.
LETA’s Tactical Communication & Crisis Intervention training combines professional instruction, discussion and role-playing to help participants recognize behavioural cues, communicate effectively and work toward safe, professional resolutions.
PROGRAM OVERVIEW
Communication Before Confrontation
Effective communication can play an important role in managing difficult interactions and reducing unnecessary conflict. This program provides participants with practical communication concepts and strategies that can be applied during challenging public-facing encounters.
Through instructor-led learning and practical exercises, participants explore communication, active listening, behavioural cues, de-escalation and strategies designed to encourage cooperation and voluntary compliance.
TRAINING FORMAT
Instructor-Led Learning
Professional classroom instruction and discussion.
Practical Application
Role-playing and scenario-based exercises.
COURSE CONTENT
What Participants Will Explore
Course content combines communication theory with practical application relevant to challenging professional interactions.
01
Tactical Communication
Communication strategies for managing difficult interactions while maintaining professionalism and control of the conversation.
02
Active Listening
Techniques including listening, paraphrasing and empathy to improve communication and understanding.
03
De-escalation
Communication principles intended to reduce conflict and encourage cooperation where circumstances allow.
04
Behavioural & Danger Cues
Recognizing behavioural indicators and changes that may signal increasing tension or potential risk.
05
Managing Conflict
Understanding anger, resistance and communication barriers that can affect challenging interactions.
06
Practical Application
Role-playing exercises that allow participants to apply communication concepts in realistic situations.
Instructor-led learning at LETA.
FROM LEARNING TO APPLICATION
Put Communication Skills Into Practice
Professional instruction establishes the concepts. Discussion and role-playing give participants opportunities to consider how those concepts apply to challenging interactions.
Practical exercises bring together active listening, recognition of behavioural cues and strategies for encouraging cooperation. The emphasis is on professional communication, sound judgement and realistic application.
WHO THIS PROGRAM IS FOR
Training for Public-Facing Roles
For personnel whose work involves difficult conversations, conflict and interactions with people in crisis.
Law enforcement
Security officers
Bylaw officers
Park rangers
Regulatory personnel
Other public-safety organizations
Built Around Your Organization
Discuss your personnel’s responsibilities, experience and operational environment with LETA. This program can be delivered individually or combined with other training to meet your organization’s needs.
DISCUSS YOUR TRAINING NEEDS
Bring This Program to Your Organization
Contact Ret. Sgt. Mark Steinkampf to discuss Tactical Communication & Crisis Intervention training and bookings for your team.